Better Services to Citizens.

Public Service Information Technology

Public Service IT

This book demystifies how IT operates in an organization, describing the standards and practices to help the public manager in successfully managing any IT project from inception to completion. Public Service Information Technology is for senior executive leaders, non-technical managers, and of course technical IT managers. Read the Book Synopsis

Key Book Highlights

  • Multiple layers of security controls your organization can develop and maintain, providing greater protection against cyber threats.
  • Job-related worksheets you can use to strengthen your skills and achieve desired program results.
  • Practices you can apply to maximize the value of your contracts and your relationships with for-profit companies and other contractors.
  • New method for deciding when contracting or outsourcing is appropriate when internal resources are not available.
  • Improved method for estimating intangible benefits (non-financial gains) attributable to a proposed project.
  • An approach to deciding what parts of a business process should or should not be automated, paying critical attention to decision points and document reviews.
Public Service Information Technology can be applied to public health, food safety, environmental protection, social protection, and any other government program.

Leading Objective

To align present and future IT systems with the organization’s mission to ensure that program services are delivered to internal and external users in a cost-effective manner.


  • List of Figures
  • List of Worksheets
  • Introduction
  • Chapter 1: The IT Ecosystem: Elements Described
  • Chapter 2: IT Organization: People and Roles
  • Chapter 3: IT Budgeting: Realization of Long-term Benefits
  • Chapter 4: IT System Selection: Moving Past Hype and Brand
  • Chapter 5: IT Contracting and Outsourcing: Achieving Maximum Value from Vendors
  • Chapter 6: IT Execution and Follow-through: Daily Practice and Improvement
  • Chapter 7: Information Security: Protect and Safeguard the IT System
  • Chapter 8: IT Strategic Planning: Alignment with the Mission
  • Conclusion
  • Glossary of Terms
  • Answers to Chapter Quizzes
  • Bibliography of Sources

Critical Need

As governments modernize with the latest computerized systems, public managers need the necessary knowledge and skills to make informed decisions about the use and development of computer technologies. Public Service Information Technology fulfills this need.

Public Service Information Technology

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Routledge/Productivity Press

Routledge/Productivity Press is an imprint of Taylor & Francis Group, an Informa business.

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About the Author, Edward Y. Uechi